"Aberdeen City Council’s Tenant & Community Engagement Team, Carol Hannaford and Caroline Souter saw the Scottish Social Housing Charter as not only a great opportunity to get more tenants and residents involved but also to work in partnership with other Local Authorities and Housing Associations in the North East."
Guest blog by Carol Hannaford
Blog
Aberdeen City CouncilPosted on 1/22/2013
Blog post by John ColquhounPosted on 1/22/2013
"The concept whereby council officials, elected members, tenant and resident groups and all other interested parties are being brought together is very commendable. At last it appears that a real and meaningful effort is being made in order to ensure maximum participation."
Our latest guest blog is by John Colquhoun, Chairperson of the Coatbridge Federation of Tenants and Residents.
Blog post by Bob McDougallPosted on 1/22/2013
"Asking landlords to submit numerical evidence on tenant participation is simple, uniform and easily measured. But does it really tell you what the customer thinks about the service or the landlord?"
Guest blog by Bob McDougall, Chief Executive, Trust Housing Association
Talking Point 2 - Homelessness servicesPosted on 1/22/2013
Our second Talking Point is a contribution from Transform Community Developments in Dundee, and features case studies from three people who have recent experience of the homelessness service.
Blog post by Sheila DaviesPosted on 1/22/2013
"We will all get older one day and would it not be nice to know that should we need or wish to we could live comfortable, independent and safe lives while still being part of your community and not isolated."
Guest Blog by Sheila Davies, Sheltered Housing Tenant, Paragon Housing Association
Blog post by Ilene CampbellPosted on 1/22/2013
"The Tenants Information Service believes that the amendment to the Housing Bill requiring landlords to demonstrate how they involve tenants in their self-assessment for the Scottish Housing Regulator is fundamental to the success of the first Charter when it is introduced in 2012."
Guest blog by Ilene Campbell, Director of the Tenants Information Service.
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affordable anti-social behaviour best practice Charter process communications conference consultation continuous improvement customer service Engagement excellence home homeless people homelessness Housing Bill housing quality improvement investment outcomes repairs Right to rent service standards sheltered housing SHQS tenancy support tenant Tenant Participation