Part of the charter should ensure tenants aren't left with poor repairs in their homes. There ought to be standards.
Every job I've had done, I've had redone. Some for safety even, so it's not just a waste of money and time, creating grievances - it's also dangerous.
From K G Nielsen - , 5/11/2010 Tagged as: Repairs
accessibility accreditation advice service affordability affordable allocations anti-social behaviour best practice carbon emissions committee communication community customer service efficient staff energy facilities governance home owners housing quality knowledgeable maintenance older people outcomes performance management rent collection Repairs respect self assessment service improvement service standards SHQS space standards standards tenancy agreement tenant participation tenant responsibilities tenant rights value for money young people