Fourth roadshow event at Aberdeen
We had a lively, well attended session in Aberdeen on Tuesday 7 September. Thank you to our hosts, Aberdeen City Council, who allowed us to use their beautiful historic Town House as the venue. Thank you also to everyone who came along and contributed their ideas.
The breakout sessions gave landlords and tenants the opportunity to discuss what a good housing service should look like and their suggestions included:
- Effective two way communication systems between landlords and tenants which are accessible to all tenants; good information being made available in plain English; feedback being given to tenants on questions and complaints
- A good repairs service with a customer focused approach, including an appointment system for repairs, a first time fix, keeping tenants informed when this is not possible, out of hours emergency contacts, workmen showing respect for tenants' homes, etc.
- Support for new and vulnerable tenants to help them sustain their tenancies and meet their tenancy obligations
- Decent quality temporary accommodation for homeless people
- An easily understood allocations policy
- A tenant participation policy which involves tenants in planning and monitoring services
- Value for Money
- An effective anti-social behaviour policy with an early intervention approach; supervision of tenants who have been guilty of anti-social behaviour
- Good quality accommodation
- Well maintained common areas
- Rent arrears - an early intervention approach with personal contact from housing staff
- Well trained and courteous staff
- More partnership working between councils and RSLs