Ninth roadshow event at Wishaw

Event number 9 took place at the Edward Lawson Centre in Wishaw on Thursday, 21 October.  Thank you to our hosts, North Lanarkshire Council and to the excellent and lively gathering of tenants, landlord staff, Board Members and Councillors who gave us their views. 

You told us that a good landlord should:

  • Operate a fair and transparent allocations policy, which also takes account of aspirations 
  • Offer affordable rents 
  • Provide value for money in all services 
  • Provide a good customer service which is responsive and professional 
  • Have well trained, knowledgeable staff who listen to tenants and have a helpful attitude 
  • Provide information and advice on housing options, welfare benefits, fuel poverty, etc 
  • Provide housing appropriate to people's needs 
  • Provide and maintain homes to agreed quality standards 
  • Ensure that homes meet an agreed common standard before letting 
  • Have a schedule of care for each property 
  • Provide an excellent, timely, repairs service with an appointments system which offers times convenient to tenants and with follow up inspections to ensure quality 
  • Listen to tenants' views about the repairs service 
  • Have in place a good communications framework 
  • Consult with tenants - provide them with opportunities to become involved; adequately fund tenant participation; stimulate active tenant involvement; provide a range of mechanisms for tenant participation 
  • Have good communication links with other parties, e.g. other landlords, community safety agencies and other council departments; demonstrate good inter-agency working 
  • Provide a well maintained, safe environment; have effective estate management policies and procedures 
  • Ensure that tenants maintain their homes and gardens properly 
  • Enforce tenancy conditions fairly across the board 
  • Be consistent in policy implementation 
  • Effectively address anti-social behaviour 
  • Use short secure tenancies to require anti-social tenants to demonstrate good behaviour 
  • Have mechanisms available to support people in their homes 
  • Have effective income maximisation procedures 
  • Seek and share good practice 
  • Be self aware; know its key strengths and areas for improvement; monitor and report on performance; continually monitor tenant satisfaction 
  • Have good complaints procedures 

You also:

  • acknowledged the problems of maintaining multi-tenure estates and said that private landlords should exercise better control over their properties 
  • said that community needs are as important as individual needs 

If you were at the event and think we've missed something, or if you have any additional suggestions, join the online conversation or download a comments form and send it to us by email or post.

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