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Archive for tag: equalities

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    [submitted by Lynne Palmer, Perth]

    There should be something in the Charter re.

    1 Getting officers & staff to implement everything in the Charter.

    2 " " " " " keep to the Charter.

    3 How staff are at the "coal face" & in one to one situations. It's about the way we are treated; there could be something in the Charter.

    4 What about loop-holes caused by the way we might be treated e.g. a prospective tenant told the council he didn't want a bedsit flat, then he ended up in one. How did this happen? There should be something in the Charter to protect our rights.

    5 Staff don't understand about true participation, they do participation to fit their idea of it e.g. rent setting. ( pages 11 & 20 of Discussion Paper ).

    6 Quality-- how can you talk about good quality housing when people are living in bedsits & bedsit/kitchenettes? The Charter Discussion Paper mentions the SHQS on pages 13 & 21; but where can we contribute or give our opinions about the type of housing offered to us as tenants or the type/style of housing being built?

    7 Stigma-- it's always 'hovering about', there should be something in the Charter.

    8 Equalities-- if officers, staff & services did not stigmatise people we would be getting our human rights met & the equalities issue would be met also.

    From Ian Spence, Social Housing Division - 23/05/2011
    Tagged as: customer service, housing quality, equalities, allocations

  • 0Like

    [Extract from the TIS report]

    Is a separate Equalities outcome necessary?

    'Delegates believe that there is no need for a separate outcome on equalities and that this is encompassed within the other outcomes.'

    From Ian Spence, Social Housing Division (admin) - 9/03/2011
    Tagged as: equalities

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