Archive for tag: measurement
There have been no responses added yet. Why not submit yours?
As the suggestion is for a single set of outcomes, would it then be advantageous to have a common tool for measuring these outcomes? For example a standard satisfaction survey with the flexibility to include additional questions to capture local arrangements.
A single measurement would increase transparency and efficiency, whilst enhancing the opportunity for benchmarking.
The service users/customers would then have the opportunity to measure each landlord's outcome performance comparably with others.
It would be interesting to hear what others think?
How to add your comment
Please register on the site and join the conversation. It won't take long, and you will be able to join the community, post your comments about the discussion paper, respond to the comments of others, and discuss the Charter with Scottish Government officials, tenant representatives, housing professionals, and others with an interest in social housing.
Your thoughts and suggestions could influence what is in the Charter when it goes before the Scottish Parliament for approval this autumn.
After you post your message, other people can join the conversation by responding to your comment, and can click on the 'I like this comment' button to support it.
We have suggested a number of possible outcomes in the discussion paper - covering allocations, repairs and maintenance, customer participation and so on. It may be easier for others to respond if you post separate comments for each outcome you want to talk about.
Try not to make your comment too long. People are more likely to read and respond to shorter, to-the-point comments. We don't edit comments, so your suggestion will appear as you write it.
Please treat other posters with respect and do not use bad language. Disagreement is part of conversation, of course, but others are entitled to voice their opinion without abuse. You may want to read our moderation guidelines before posting.
We hope you won't have any trouble registering or logging-in. If you do have any difficulty, please let us know, and we will do our best to fix things as soon as we can.
access to housing access to information allocations anti social behaviour anti-social behaviour Charter process communication customer participation customer service equalities estate management gypsies and travellers housing quality housing revenue account joint working measurement other customers outcomes private sector regulator rents repairs and maintenance self-assessment tenancy support tenant participation transparency value for money