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    As the suggestion is for a single set of outcomes, would it then be advantageous to have a common tool for measuring these outcomes? For example a standard satisfaction survey with the flexibility to include additional questions to capture local arrangements.

    A single measurement would increase transparency and efficiency, whilst enhancing the opportunity for benchmarking.

    The service users/customers would then have the opportunity to measure each landlord's outcome performance comparably with others.

    It would be interesting to hear what others think?

    From Development Officer, Housing professional - 23/03/2011
    Tagged as: outcomes, measurement

    1 comment

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