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Archive for tag: other customers

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    Factored customers should be consulted more frequently, and should be allowed to take part in any home improvements being offered to tenants.
    EG, when GHA replaced windows for tenants, the owner occupiers should have been given the chance to have the same windows installed. This would save the owners money as the factor would have bought in bulk, and would keep all windows in the area to the same standard and appearance.

    Home owners are usually ignored when improvements are being made, that has always been my experience.

    From beth mcdonald, A user of other services provided by a social landlord - 13/05/2011
    Tagged as: other customers

    1 comment

  • 0Like

    I am a single person homeowner and live in an ex Housing Association family home. I would like Social Landlords to be able to buy back properties in their areas at market valuation price ( and without deductions for kitchens and double glazing that are asked for if you stay on as a tennant)if the occupier wants to move from their home rather than stay in it as a tennant. The current climate is very difficult for house sales and consequently moves.
    I feel I am occupying a home that could be used by people on a housing waiting list. I think the money would be well spent rather than the government just seek to new-build.

    From Mark J Burns, A user of other services provided by a social landlord - 28/04/2011
    Tagged as: other customers

  • 0Like

    [Extract from the TIS report]

    Other Customers Outcome

    'Delegates believe that it is difficult to obtain and measure feedback from owners and residents and that this outcome will require additional resources for landlords to meet.'

    From Ian Spence, Social Housing Division (admin) - 9/03/2011
    Tagged as: other customers

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