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Archive for tag: self-assessment

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    Tenants and landlord should agree the report to the Regulator, not tick boxes.
    If tenants are not shown the report till it is completed, will Landlord alter the Report at the behest of Tenants or will Tenants have to put in a Report with their objections.
    In many of the outcomes the word "content" should be replaced by 'satisfied'. Content is not strong enough.

    Even though the Regulator is independent, "they must have teeth".

    There was a serious problem in our area whch could not be resolved by staff from the Scottish Government Housing Division. Tenants must be able to directly approach the Regulator, not to have to go through lower staff, a 'middleman' or the Ombudsman or the Audit Commission before getting access to the Regulator. Tenants must be able to get action quickly, not months or years down the line.

    Accountability is extremely important.

    Landlords must have a dedicated TP Officer to work with and support tenants.

    From Anne T. Cameron, Tenant - 14/04/2011
    Tagged as: customer participation, self-assessment, regulator

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