Sorted by: vote
As the suggestion is for a single set of outcomes, would it then be advantageous to have a common tool for measuring these outcomes? For example a standard satisfaction survey with the flexibility to include additional questions to capture local arrangements.
A single measurement would increase transparency and efficiency, whilst enhancing the opportunity for benchmarking.
The service users/customers would then have the opportunity to measure each landlord's outcome performance comparably with others.
It would be interesting to hear what others think?
'Tenants can access an efficient and effective repairs service
that is responsive to their needs and priorities.'
This is one of the outcomes we've suggested in our discussion paper.
What do you think? Does the wording capture what tenants want from a repairs service, without telling a landlord what to do or how to do it?
Tagged as: repairs and maintenance
[Submitted by Cait Ni Cadlaig by email]
I feel that anybody who needs help for whatever reason, should be able to speak to and get proper advice from an independent Support Officer.
Tagged as: tenancy support
[Extract from the TIS report]
Tenancy Support outcome
'Delegates believe that all tenants who are vulnerable or at risk of losing their tenancies should receive support not just those in arrears. This could apply to tenants with antisocial behaviour issues, young tenants or tenants with mental health difficulties.
Delegates would like to see something added to this outcome about landlords providing welfare benefits and money advice services to assist tenants to maximise their income.'
Tagged as: tenancy support
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access to housing access to information allocations anti social behaviour anti-social behaviour Charter process communication customer participation customer service equalities estate management gypsies and travellers housing quality housing revenue account joint working measurement other customers outcomes private sector regulator rents repairs and maintenance self-assessment tenancy support tenant participation transparency value for money