Eleventh roadshow event at Edinburgh
We entered the home stretch when our eleventh Charter roadshow event took place in Edinburgh City Chambers on Saturday 6 November. A lovely autumn morning gave way to a dreich and soggy Edinburgh by going home time.
We'd like to thank City of Edinburgh Council for hosting the event, and all those who gave up a Saturday to come and talk to us about the Charter.
You said to us that a good housing service should -
- Provide a safe secure home and play its part in creating a safe secure neighbourhood
- Deliver value for money and transparency of accounting
- Ensure information is given in plain English and is suited to the needs of the target audience, with alternative formats available (community languages, audio copies, Braille etc)
- Support new tenants so that they can sustain their tenancy
- Talk to and listen to tenants, clearly explaining its decisions
- House tenants in accommodation that is appropriate to their needs
- Deal effectively with anti-social behaviour
- Have a clear and understandable complaints system
- Have a prompt, responsive and efficient repairs service
- Have an effective rent collection and debt advice service, with early intervention so that tenants can keep their homes
- Measure itself against other landlords throughout the UK
- Have friendly, knowledgeable staff who take ownership of issues to reduce the number of hand-offs
- Ensure that its properties meet the 2015 Scottish Housing Quality Standard
- Offer high quality accommodation, designed well from the ground up, with good standard of insulation, sound proofing and amenities
- Have a well-planned maintenance and upgrade programme
- Empower tenants to participate in shaping services and setting priorities
- Have a wide-ranging communications strategy, covering everything from traditional doorstep interaction to new technology. At the same time, keep things simple - no need for expensive glossy magazines
- Equal opportunities - everyone should be treated equally and have access to information/services to meet individual needs
- Tenant participation should run throughout the landlord services and be open and transparent - not tokenistic
Delegates also suggested that the term 'social housing' should be changed as it has negative connotations. This will be a future Talking Point on the website. In the meantime, see what's already been said on the subject.