Tenth roadshow event at Haddington

Event number 10 took place on 27 October in the ancient and picturesque town of Haddington in East Lothian.  Thank you to our hosts, East Lothian Council, for allowing us to use the historic Town House and thanks to all who participated.

You told us that a good landlord should:

  • Provide and maintain good quality housing stock
  • Offer affordable rents for existing and new tenants, with clarity of service charges
  • Understand what the community needs
  • Be honest with tenants
  • Involve tenants when setting priorities and service standards and planning improvement and repairs programmes
  • Listen to and involve tenants in policy making
  • Be committed to and fund tenant participation; liaise with tenant groups
  • Have an effective two way communication strategy with tenants, with a range of ways to contact tenants, e.g. leaflets, HomeFront and other publications
  • Provide feedback to tenants when they submit comments
  • Operate an accessible and responsive customer care service
  • Employ well trained and sympathetic staff who are aware of local issues
  • Have housing staff who are contactable out of hours
  • Ensure good communication between different departments
  • Work with other organisations for the benefit of tenants
  • Operate a fair transparent allocations policy
  • Address homelessness; support prospective tenants; advise on options
  • Provide shared accommodation for specific groups
  • Support tenancy sustainment
  • Ensure early intervention on rent arrears to prevent tenants falling into debt
  • Reduce poverty by maximising income of and opportunities for tenants
  • Ensure well funded planned improvements to meet the Scottish Housing Quality Standard
  • Provide a good repairs service with appointments which are kept, a first time fix, quality materials, polite and tidy workmen, and track contracts
  • Take the varying needs of tenants into account when prioritising work (e.g. repairs to the homes of disabled people)
  • Have an effective void management policy to minimise turnaround times
  • Undertake estate inspections; hold estate surgeries
  • Facilitate tenant led inspections
  • In areas of mixed tenure, manage the estate on behalf of the community as a whole
  • Promote community cohesion; build the community; raise community spirit
  • Promote neighbourhood regeneration and partnership working between councils and RSLs to achieve outcomes for residents
  • Address anti-social behaviour effectively, including through partnership working and enforcing conditions in tenancy agreements
  • Have a energy efficiency strategy; help customers achieve fuel efficiency
  • Provide Value for Money in all areas of the service
  • Recharge for work where appropriate
  • Ensure transparency of accounting
  • Operate performance management systems; reality checking by customers

You also said that landlords should be able to offer probationary tenancies and "demoted" tenancies.

If you were at the event and think we've missed something, or if you have any additional suggestions, join the online conversation or download a comments form and send it to us by email or post.

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